FAQs

How can I pay?

We accept all major Visa and Mastercard cards through our website. We also offer the facility to pay using PayPal, Google Pay and Apple Pay. 

How do I redeem a promotional code?

All discount codes and vouchers are redeemed at checkout. Please enter your promotional or e-voucher code into the relevant box at checkout below your shopping bag summary, ensuring that you click 'Apply’ before proceeding. Please note only one promotional or voucher code can be used per order, and cannot be used in conjunction with other promotions/sales. 

I have forgotten to enter a discount code, can this be applied afterwards?

Please call us on 01484 959 302 to speak to a member of our team, who depending on the stage of the order will be glad to help.

Can I purchase samples?

You are able to purchase 20x20cm swatch samples for a limited range of our products. View our range of samples here.  

Will my personal data be shared?

We will not share your details with any third parties, we love to keep in touch though so from time to time we will send you emails and brochures with our latest products and offers. If you would like to opt out of receiving these then you can manage your marketing preferences through your account or by emailing info@rugguru.co.uk

Can I track my order?

We will keep you up to date with your order status via email and through your account. Should you have any questions regarding your order then please contact our friendly team on 01484 959 302.

What is the lead time on my order?

We aim to get your order out the next working day however we currently advise a 3-5 working day lead time on all orders due to the pressure on couriers. If we envisage any delays with your order then our team will give you a call to discuss your options. Please note that any bespoke orders have a lead time of up to 16 weeks.

How much is delivery?

We offer free UK mainland delivery on all orders over £75. For more information on delivery charges please head to our Delivery page.

Do you ship to addresses outside of the UK?

For more information on delivery locations please head to our Delivery page or call us on (+44) 01484 959 302.

Can I delay the delivery of my order?

If you wish to do so please give our friendly team a call on 01484 959 302 and place your order over the phone advising your preferred shipment date.

How do I return my order?

If for some reason you need to return your rug please contact our helpful team on 01484 959 302 to discuss the options. 

What do I do if I have received the wrong item?

If you believe you have received the wrong item on your order then please give us a call on 01484 959 302 and we will be happy to look into this for you.

How do I care for my rug?

For information on how to care for our different rugs please head over to our Rug Care page.

Do you offer a bespoke service?

We are able to offer a bespoke size service on a number of our designs and materials. For the listing, please head to our Bespoke collection where you can use our bespoke calculator. For more information, please read our Bespoke page.  

Where are your rugs made?

Some of our rugs are made at our mills in Yorkshire, but for the rugs we’re not able to produce ourselves they come from our partners in India, China and Turkey. To check the origin of a certain rug please check the relevant product details.

I don’t like ordering online, can I place my order over the phone.

Of course, you can call our helpful customer service team on 01484 959 302, and we will be happy to help.